Today, we can find self-service technology everywhere around us, for banking operations, checking in at the airport’s automated kiosk, or paying for groceries at the supermarket.
In recent years, with the growth of vacation rentals and after the Covid emergency, there has been an unprecedented development of self-check-in procedures in this field to meet the needs of flexibility, safety, and autonomy. In fact, most guests prefer a quick check-in and immediately receive the key to their room, to relax or start exploring the neighborhood as soon as possible.
With traditional key delivery, it is possible to experience queues because multiple guests arrive simultaneously or for check-out during peak hours early in the morning.
It should also be emphasized that, in many cases, being tied to specific access times can compromise the guest’s experience, who will likely judge the property as inflexible. And what if guests are delayed by traffic, last-minute inconveniences, or flight or train cancellations? Not to mention that some guests prefer not to have any contact when booking accommodation.
And what if guests arrive late at night?
Generally, if guests arrive late or there is no time to welcome them on-site, you can use secure code safes. These can be installed at the entrance or in front of the gate, and you can change the code whenever you want, sending it to guests via SMS, WhatsApp, or booking platforms. However, this method has seen a sharp decline.
What to do then?
Recently, companies specializing in electronic locks have emerged. But how do they work?
These locks use internet connectivity to generate a link capable of opening the front door. More precisely, each time a reservation arrives, a link is created based on the arrival and departure data, and that code will only work for that specific period.
This method offers another series of advantages, including overcoming the problem of guests losing keys or the need to create key copies.
If you want to rely on an agency that can manage your property and equip it with this type of home automation, contact us.
